Have a question regarding order and payment?
See the answers below.
How do I make an order?
You can either make an order through our easy website, or you can mail@alexotech.com us and we will help you.
What are ”Customs taxes and duties”?
Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. Please contact your local DHL or Customs authorities for your country if you need guidelines about ”Customs taxes and duties”.
Do I need an import permit?
Some Customs authorities can require import permits for shipments. Please contact your local DHL or Customs authorities for your country to get information if you need an import permit.
How can I pay?
Our webshop allows you to place orders securely using the NETS payment system, using a Credit card or invoice. It's also possible to place an order via mail if you want to pay with an invoice.
What information do I need to send when ordering by email?
When ordering via mail we will need you to send us the following contact information.
First name:
Last name:
Company:
Address:
Postcode:
Town:
Country:
Phone:
E-mail:
VAT-number (not USA):
Comment:
Invoice address:
Why isn't my Credit card accepted?
Please double-check that you are using a Visa or Mastercard. Also, check with your bank that the card is open for international transfers and that the amount doesn't exceed the maximum amount that you have on the card. Please contact us if you still having problems using a credit card when ordering from us.
Can I pay with an invoice?
Yes, orders can be paid through an invoice, simply follow the instructions within the webshop for all the details. Alternatively, you can email us with your request and we will process it as soon as possible.
What is VAT/Tax ID and do I need it?
VAT/Tax ID is Value-added tax and it's mandatory in the EU. To ensure a smooth and accurate transaction, please provide the VAT number of your company or organization in your purchase order.
Is VAT included in the price?
No, VAT is not included in the price.
What is EIN and why do I need it? (Only for the United States of America)
Customs authorities require an Employer Identification Number (EIN) for shipments to the United States of America with a value of 2,500 USD or more if the recipient is a company. To help avoid customs clearance delays, we encourage American customers to provide an Employer Identification Number. If you need help where to find the Employer Identification Number, please contact DHL (USA) or Customs authorities to get guidelines.